Across the globe, Samsung’s professional display showrooms serve as launchpads for business innovation. Each space is designed to meet local market needs, fostering collaboration between clients and Samsung experts. Building on the story of Samsung’s Connected Experience Center in Irvine, California, the Frankfurt showroom provides a distinctly pan-European platform where ideas are tested, and Samsung’s vision of innovating displays beyond boundaries becomes reality.
Since opening in 2018, Samsung’s Showcase & Training Centre in Frankfurt (the Frankfurt showroom) has played a central role in the region’s B2B strategy. What began as a space focused on LED technology has evolved into a full-scale engagement hub that highlights Samsung’s latest innovations — from The Wall and Cinema LED Onyx to Color E-Paper, Spatial Signage, various AI solutions, and VXT — the company’s cloud-native CMS for digital signage.
▲ The Frankfurt showroom offers an engaging environment where clients can explore Samsung’s latest display innovations and collaborative solutions.
At the showroom, clients are guided through immersive demonstrations that go beyond product features. The space allows decision-makers to see real-world solutions in action, align stakeholders, and move quickly from idea to execution. Samsung Newsroom spoke with four members of the European business to learn more about the company’s professional display business.
▲ (From left) Erica Cassells, Event Manager (Europe); Joachim Wieczorek, Head of Sales LED Signage (Germany); Anna Mindnich, Head of B2B Marketing CE (Germany); and Steven Pollok, Director of Display Division (Germany).
From Showcase to Ecosystem: A Strategic Hub for European Display
The showroom has transformed into a working strategy lab where Samsung presents not just products, but integrated ecosystems. The evolution happened as clients are increasingly interested in platform compatibility, wireless sharing, and end-to-end security. Now with Samsung’s VXT solution, for example, visitors can see firsthand how digital signage content is scheduled, distributed, and monitored seamlessly.
“Clients rarely come in looking for a single screen,” said Joachim Wieczorek, Head of LED Sales. “They want confidence in a solution — and that means seeing how the technology works, how it fits into their environment, and how it’s supported long-term.”
Another trend is that clients increasingly want to understand Samsung’s broader ecosystem and its security model — especially in corporate and public sector environments. “When it comes to sensitive data or high-security environments, that control matters,” Wieczorek said. “We often hear from clients that they want fewer third parties involved — and the showroom gives them a chance to see how our full stack works together.”
▲ Joachim Wieczorek, Head of LED Sales in Germany, guides clients through Samsung’s flagship LED solutions.
This approach has reshaped client engagements. Materna, a German IT and service management firm, initially came to view a single LED wall. After experiencing the full ecosystem, the team found opportunities to leverage a solution, rather than a single product, to increase business operation value. Materna left with a comprehensive vision that included LED, LCD, and Samsung VXT — an integrated solution that demonstrated the value of end-to-end collaboration with Samsung.
“The focus is no longer on resolution or price — it becomes about performance, scalability, and the confidence that Samsung can deliver,” Wieczorek added.
▲ Materna uses Samsung displays to create welcoming reception areas (left) and dynamic presentation spaces (right) that support collaboration and client engagement.
Toyota Motor also turned to the Frankfurt showroom to explore a unified digital transformation across its dealership network. The visit repositioned Samsung from vendor to strategic partner, demonstrating capabilities in standardization, streamlined procurement, and scalability across regions.
▲ Toyota delivers a consistent brand experience with 23,000 Samsung Smart Signage displays installed across 1,250 dealerships in 40 countries.
For AEG, one of Germany’s largest live entertainment groups, an initial meeting about Berlin’s Uber Arena expanded into a larger partnership, eventually leading to installations at Hamburg’s Barclays Arena and a broader marketing collaboration. “That visit was a turning point,” said Anna Mindnich, Head of B2B Marketing CE. “It helped us build trust and ultimately grow the relationship into something much bigger.”
▲ Berlin’s Uber Arena, operated by AEG, features Samsung’s curved LED signage — a partnership that later expanded to additional venues including Hamburg’s Barclays Arena.
Introducing Innovation: Helping the Industry Move Forward
From dedicated planner days for educators to retail walkthroughs and corporate demos, the Frankfurt showroom delivers experiences that make Samsung’s technology feel both tangible and tailored to each client’s unique needs.
▲ Samsung’s 4K Smart Signage lineup, ranging from 32” to 98”, is displayed side by side at the Frankfurt showroom.
Retail and corporate clients are especially drawn to Samsung’s Color E-Paper, which combines dynamic signage capabilities with ultra-low power consumption. From wayfinding to room signage and environmental design, Mindnich noted that many clients discover new applications during their visit.
▲ Samsung Color E-Paper offers a next-gen signage solution with ultra-low power consumption. Featuring a sleek and lightweight design, it is a more sustainable and flexible display alternative for businesses.
At the heart of the showroom is The Wall, Samsung’s modular MICRO LED display. Its fine pitch and flexibility allow for unique applications, from corporate lobbies to automotive design studios. Samsung’s Cinema LED Onyx was recently introduced in response to demand for immersive large-format displays in the entertainment industry.
Steven Pollok, Director of Display Division, notes that the corporate sector remains one of the largest verticals for LED business in Europe, especially when it comes to all-in-one screens for lobby displays and luxury lifestyle brands’ boardrooms.
“In several cases, seeing is believing. After visiting the showroom and experiencing the entire lineup of Samsung’s signage and solutions, clients can get internal buy-in more quickly to turn a visit into a full-scale project with our integrated offerings,” Pollok said.
▲ Pollok explains Samsung’s MicroLED technology (left), with The Wall showcased in multiple configurations from 0.84mm to 1.64mm at the Frankfurt showroom (right).
Pollok also notes that visits to the Frankfurt showroom are deeply integrated into Samsung’s regional sales strategy. Many installations across Europe begin with a hands-on visit, often hosted in collaboration with a channel partner. “It helps customers understand what’s possible — and helps our partners communicate that in their own markets,” Pollok explains.
▲ Samsung Onyx, the world’s first DCI-certified cinema LED, delivers true black levels, infinite contrast, and exceptional color accuracy. The latest Onyx (ICD model) launched at CineEurope 2025.
Clients can also experience Samsung’s Spatial Signage, another recent innovation, in Frankfurt. This slim and lightweight display creates realistic 3D depth without the need for 3D glasses. This innovation was recognized as IFA 2025 Innovation Award Honoree.
▲ Erica Cassells highlights Spatial Signage, a sleek solution for creating engaging, glasses-free 3D experiences.
For All Europe: Where Ideas Become Action
As the only pan-European display space of its kind, the European Display Showcase & Training Centre hosts clients and teams from across the continent for immersive workshops, events, and consultations. “We built this as a European showcase for a reason,” adds Erica Cassells, Event Manager. “Subsidiaries and customers come here for internal reviews, launch briefings, or just to see what’s possible. It gives us a first look at how new products are landing with real customers.”
▲ Samsung reps pose in front of the European Display Showcase & Training Centre in Frankfurt, Germany.
The Frankfurt showroom embodies Samsung’s mission to provide immersive, consultative environments that reflect local market needs. More than a static demo space, the showroom operates as a collaborative hub where clients test content, compare technologies, and design rollouts alongside Samsung experts.
“Our customers know this isn’t just a showroom,” Cassells said. “It’s a signal that we’re committed to their future — and ready to grow with them.”
With innovations like MICRO LED, Spatial Signage, Color E-Paper, and the Cinema LED Onyx, the Frankfurt showroom continues to drive the next wave of digital transformation across Europe. By the time clients leave, they don’t just see new technology — they see what’s possible for their business.
